All complaints received by Cambridge are investigated by a senior manager. We ensure that we thoroughly investigate every complaint we receive and respond to them as quickly as possible.
Please be aware that concerns about results will only be considered when they are submitted as an Enquiry About Results request through the formal process that our schools can access.
If, having received the result of any application for Access Arrangements or Special Consideration, a centre wishes to appeal against that outcome then the Head of Centre may submit an appeal to the Cambridge Assessment International Education Appeals Committee in accordance with the regulations in the Cambridge Handbook.
Where an issue is identified with an examination or other assessments that we have set, we work with our examiners to ensure that no students are unfairly advantaged or disadvantaged.
Cambridge Assessment International Education is an examinations board, and as such is not involved in the day-to-day administration of Cambridge schools. All issues related to the carrying out, administration of examinations and results must be referred to the school management to investigate and discuss further.
The outcome of Enquiries about Results will be open to an appeal process. All complaints regarding the conduct, investigation and outcomes of malpractice and maladministration may be considered through the appeals process as documented within the Cambridge Handbook only.
Cambridge schools There are some matters that cannot be dealt with as a complaint because Cambridge has no legal right to do so or because there is already a separate procedure in place that must be followed.
Our role is to provide assessments we do not have any influence over schools apart from what is necessary to carry out our examinations. Please select from the options below for further information regarding our complaints process for you. Concerns about results will only be considered when they are submitted as an Enquiry about Results through the formal process as described in the Cambridge Handbook and within the deadlines stated.
A member of the Customer Service Management Team will acknowledge your complaint within 2 working days. Cambridge will protect the integrity of its examinations by detecting, investigating and dealing with cases of malpractice by candidates or Centres, or maladministration by Centres, and by requiring the maintenance of the security of question papers and mark schemes until the examination is completed.
We will identify the root cause and take any action we can to improve our processes and services offered. Please ensure you include the following information: A request for escalation to Director-level is the final available step in our complaints procedure and our response to that request is final.
Learners and parents We want to help our Learners and Parents as much as possible but some questions or complaints will need to be raised with your learning provider. All Cambridge schools are required to have a complaints policy.
When learners or parents contact us we cannot share specific information about results because we do not hold enough information to verify your identity. This means that if you are unhappy with your results or feel that they are incorrect, your teacher is in the best position to help you.
Please read the procedures carefully; failure to follow the time and content requirements for an appeal may result in you losing the opportunity to appeal.
While we may work with them, we are independent of schools and also of government departments that are responsible for education. The appeals process is clearly explained in the Cambridge Handbook and Cambridge Administration Guide please ensure that you are familiar with this process and provide full details of your appeal as your concerns cannot be considered through any other route.
When a school registers with Cambridge they enter into a contract with us that lays out our respective positions and responsibilities. Whilst Cambridge understands that some learners and parents may disappointed by this, it is vital that this process is followed to ensure concerns can be properly and fully addressed.
How do I make a complaint? We will keep you informed where this is the case. If you are concerned about an aspect of one of our assessments your teacher or school leadership is in the best position to guide you.
A complaint is a formal statement that something is unsatisfactory or unacceptable about a service or product provided by us. We therefore do not have any influence over schools apart from the proper handling and administration of our examinations.
If they feel they need to formally raise your concerns with us, they can do so on behalf of any students at your school. We inspect our registered schools on a regular basis as part of our on-going commitment to maintaining quality standards, but these inspections are primarily focused on ensuring that the security and integrity of our examinations and assessments are maintained and that appropriate teaching infrastructure and resources are in place.
We take the integrity of our qualifications very seriously and review all feedback we receive about our assessments. We think that it is better to advise you of this now, so that your complaint can be investigated and resolved as quickly as possible.
The outcome of a Stage 2 appeal is final and we will not enter into further communication on the matter after we have provided the outcome of the appeal.
What can I expect after making a complaint? This appeals process is the only escalation route that your concerns about results can be considered.
We endeavour to respond to all complaints within 10 working days.Three lessons teaching the writing forms that appear to be less popular but could still appear on the IGCSE English Language Paper for the directed writing task. It's not perfect but took a long time to put together from lots of different resources/5(21).
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Transcript of IGCSE English Language Paper 3- Directed Writing. IGCSE English Language Paper 3- Directed Writing Question 2: narrative or descriptive writing What will I have to write?
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